FAQ
Yes. We have thousands of orders and happy customers all over the world. Our products are custom made, quality-checked, and shipped securely with tracking.
We are currently rated 4.9/5 based on 1900+ reviews. Constantly working on improving the customer experience and delivering top-notch products.
Yes, we ship to customers worldwide.
Yes. All taxes and duties are covered by us, no matter where you live. What you see at checkout is the final price.
No, KIRA NY is not affiliated with or endorsed by the brand “UGG.”
The word “ugg” is also a general term used to describe a style of slipper/boot - and that is the style of shoe we create. All our products are custom-made by our own manufacturer.
All products are made to order, which takes 2–4 weeks.
Once produced, shipping typically takes 7–14 days, depending on your country.
You will receive tracking as soon as your order ships.
Yes. You can return your items within 14 days of receiving them.
The customer covers the return postage unless the item arrives damaged.
To start a return, email us at contact@kiranyc.com.
Yes. Exchanges are available within 14 days of delivery.
If you choose an exchange, we will ship your new pair free of charge.
Email contact@kiranyc.com to begin the process.
You earn 5 points for every $1 spent at KIRA NY.
Points can be redeemed for rewards such as discounts or even free shoes.
Learn more on our dedicated Loyalty Program page.
All items are custom made by our dedicated manufacturing partners who specialize in high-quality footwear and materials.
Tracking updates may take a few days depending on the courier. If you see no updates for more than 7 days, contact us at contact@kiranyc.com and we’ll assist you.
All shoes are made with high-quality materials selected for comfort, durability, and warmth. Specific material details are listed on each product page.
Our shoes fit slightly small, so we recommend sizing up for the best and most comfortable fit.
Email us anytime at contact@kiranyc.com — our team typically responds within 24–48 hours