Returns & Exchanges

At KIRA NY, we want you to love your purchase. If something isn’t right, we’re here to help.

Returns

You may return your item(s) within 14 days of receiving your order.

• Returned items must be unused, in original condition, and with all tags/packaging included.

• The customer is responsible for the cost of return shipping.

• In the case of items damaged upon arrival, we will cover the return postage.

Exchanges

If you’d like to exchange your item for another size or style, we offer free exchange shipping.
Once your return is accepted, we will ship your replacement pair at no extra cost.

Damaged or Faulty Items

If your order arrives damaged or defective, please contact us immediately. We will cover the return cost and ensure you receive a replacement or refund.

How to Start a Return or Exchange

To initiate a return or exchange, please email us at:
contact@kiranyc.com

Include the following in your message:

• Order number

• Name

• Whether you want a return or exchange

• Photos if the item is damaged

Once we receive your request, we’ll guide you through the next steps.